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Return Policy
Return Policy
You must contact us (e-mail or call) to obtain authorization for any returns.

Return Cost
We will pay the cost on returns that are required as a result of our mistake or a defective product all others are subject to 20% restocking fee + shipping. The product must be returned within 30 days of the invoice date.
We will pay the cost of sending out a new toner. The customer is responsible for the cost of shipping the old toner back to us unless we have made a mistake and shipped the wrong product. A faulty toner must be returned to us within 30 days of the invoice date. To obtain a replacement toner you are required to provide us with a “test page” to demonstrate that the toner is defective
Warranty applies to supplies only and not to the printer used with the supplies. Empty cartridges are not covered by warrenty.All other products are subject to 20% restocking fee.

You can contact us at 780-484-5692 or 800-371-8630 with any other questions or concerns.
 
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