At Alberta Business Supplies, we are committed to providing high-quality products and excellent customer service. However, if you are not satisfied with any aspect of our service or products, we encourage you to raise your concerns so we can resolve them promptly.
1. How to Submit a Complaint
You can submit your complaint by contacting us directly via phone:
Phone: 780‑484‑5692
Address: 14606‑116 Ave NW, Edmonton, AB T5M 3E9, Canada
Please provide as much detail as possible, including:
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Your name and contact information
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Order number (if applicable)
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A clear description of the issue or concern
2. How We Handle Complaints
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All complaints are recorded and reviewed by our customer service team.
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We aim to acknowledge your complaint within 2 business days.
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Where possible, we will resolve complaints promptly, providing a clear explanation or solution.
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Complex issues may take longer, but we will keep you informed throughout the process.
3. Resolution
Our goal is to reach a fair and reasonable resolution for all complaints, which may include:
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Replacement of defective products
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Refunds or credits where applicable
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Guidance or additional support for product use
4. Escalation
If you are not satisfied with the outcome, you can request that your complaint be escalated to management for further review.
5. Commitment
We value your feedback and strive to continuously improve our products and services. Every complaint is taken seriously and handled with professionalism and care.
