Local Delivery
How can I get next day free delivery? Just place your order of $100 or more on our website or call 780-484-5692 to place your order directly with one of our experienced sales representatives, and your order will be delivered the following business day.
Deliveries under $100 will be subject to a $14.88 delivery fee unless otherwise specified.
Store Pickup
When can I pick up my order?
If you would like to pick up your order at our office, simply place your order online, and at checkout select Pick Up as your delivery method. We will have your order ready for pickup the following business day.
If you need your order processed sooner, please specify in the notes section or call us at 780-484-5692, and we will try to have your order ready ASAP.
Please note: Some featured products on our website are special order items and are therefore not available for immediate in-store pickup. We will provide you with an ETA for special orders and notify you as soon as your order is ready for pickup.
Orders Outside The Edmonton Local Area
When can I expect my delivery?
Your order will be shipped via Canada Post, FedEx, Purolator, or UPS, depending on your location. We will choose the transportation method that ensures the earliest possible delivery.
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Orders within Alberta: Expect delivery within 1-3 business days depending on location.
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Orders outside major shipping centres: Delivery may take longer.
When you place an order, we will estimate shipping and delivery dates based on item availability and the shipping options you choose. Shipping estimates may also appear on the shipping quotes page.
Shipping Notes:
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Shipping rates for many items are weight-based, with the weight listed on each product detail page.
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All weights are rounded up to the next full pound to reflect shipping company policies.
Returns Policy
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No returns will be accepted after 90 days from the invoice date. All defective returns must include an explanation of the issue.
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No returns will be accepted on products discontinued by the manufacturer.
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We recommend that returns on printers/hardware be handled directly with the manufacturer. End-users must register printers for warranty.
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Restocking charges of 20% will be billed for non-defective merchandise or customer errors. Products must be in resalable condition. Damaged boxes or packaging will be refused.
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Special orders and machines are not returnable.
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Please send all goods prepaid. We can provide a label if needed; the cost will be deducted from your credit.
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Refused or non-defective items will be returned or discarded.
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Serial numbers are required for items carrying them.
Manufacturer Support Contacts:
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Brother products: Toll free: 1 (877) BROTHER (1 877 276-8437)
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Xerox products: Toll free: 1 (800) 275-9376
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OKIDATA products: 1 (800) OKIDATA (1 800 654-3282)
The management reserves the right to refuse any return.
